https://blythe-writes.com/ux-writing daily 0.75 2025-05-06 https://blythe-writes.com/ux-writing/research-and-content-audit-to-deflect-cases monthly 0.5 2025-05-06 https://images.squarespace-cdn.com/content/v1/63fbca624cfd333e2d4f5f1d/d784ef23-44ae-4507-9ca8-d8dd339db603/interactions_content_audit.png UX Writing - Research and Content Audit to Deflect Cases - Make it stand out Content Audit https://images.squarespace-cdn.com/content/v1/63fbca624cfd333e2d4f5f1d/3dc552ae-0b3b-43d2-9b87-0e55f6dfd92e/interactions_on_dsc.png UX Writing - Research and Content Audit to Deflect Cases - Make it stand out Interactive widgets documentation live on the highly-visible developer documentation site, where executives want to see more content. https://images.squarespace-cdn.com/content/v1/63fbca624cfd333e2d4f5f1d/4dd53062-f94e-4779-bf54-fac0063cbe01/interactions_UI.png UX Writing - Research and Content Audit to Deflect Cases - Make it stand out The above UI can’t be redesigned due to other priorities. Product management and engineering agree it needs a redesign and it is on the query language PM’s backlog. The product manager behind the original design admitted even he has trouble with the editor. A few suggestions for how to improve the current design with text: Clarify the relationship between the menu on the left and the main text editor. Rename the “Created Interaction” label “Interaction Selections” to indicate that this section of the screen shows the results from the left menu choices. Clarify the relationship between Created Interaction and Interaction Result beneath it. Create an empty state for “Created Interaction”: “You haven’t created an interaction yet. To get started, select Source Data and an Interaction Type. You’ll see the result here.” Simplify infobubble text. Under Interaction Type, the Result infobubble says: “Results interactions are based on the entire result of the query.” “Entire result” is unclear. Replace with: “This type of interaction occurs when the query returns a new value.” For Selection, can add, “This type of interaction occurs when a user clicks.” Include in-app guidance, such as a walkthrough to show what happens when you paste a query written in the Salesforce proprietary query language into the Query section of the Advanced Interaction Editor. The main way that a customer uses the editor is missing from the UI. https://blythe-writes.com/ux-writing/kjevr5brr4zyug1bs9jlycf32r44yb monthly 0.5 2023-07-18 https://images.squarespace-cdn.com/content/v1/63fbca624cfd333e2d4f5f1d/4334e334-3769-4077-a98a-da40919592b5/related_objects_after.png UX Writing - UX Writing: Empower Non-Data Scientists to Clean Data Preserves how the interface mimics the underlying database language, but adds more information. Clarifies the relationships between the input and to-be-jointed objects by renaming the tab Related Objects. Keeps the focus on objects across the UI by renaming the header with the name of the first selected object. “Selected Columns (Object Name)” was cluttered and unclear. https://images.squarespace-cdn.com/content/v1/63fbca624cfd333e2d4f5f1d/dbbc25da-62ac-47db-b2cd-4e65652b3c5e/select_columns.png UX Writing - UX Writing: Empower Non-Data Scientists to Clean Data - This panel displays when the user picks one of the recommended Salesforce objects to join. The heading Select Columns (Account) is unclear. The label Select right key for your join doesn’t provide much information and is sloppy text. https://images.squarespace-cdn.com/content/v1/63fbca624cfd333e2d4f5f1d/df23d025-fc8e-44b8-b4cc-ab11d2cf98a7/conversation_with_pm.png UX Writing - UX Writing: Empower Non-Data Scientists to Clean Data Conversation with engineer and product manager where I push to add further details in the UI. https://blythe-writes.com/ux-writing/training-module-why-bias-in-ai-models-matter-in-plain-language monthly 0.5 2023-02-28 https://blythe-writes.com/writing daily 0.75 2023-10-30 https://blythe-writes.com/contact-me daily 0.75 2023-02-27 https://blythe-writes.com/home daily 1.0 2025-05-06 https://blythe-writes.com/technical daily 0.75 2023-04-06